Returns & Refunds

Aurawon Brand Policies & Customer Protection

Please review our transparent cancellation, refund, damage, and lost package policies below.

1. Order Cancellation

Orders may be canceled within 24 hours of purchase if fulfillment and dispatch processing have not yet begun.

2. Returns & Refunds Policy

Due to the nature of our products, we do not accept returns & refunds for:

• Change of mind
• Personal preference
• Incorrect product selection by the customer
• Normal wear and tear

3. Approved Return Cases

We may review return requests in the following specific situations:

• Wrong item received
• Product received significantly different from the order
• Major manufacturing defect reported within 48 hours of delivery and verified by our support team

All requests must be submitted within 48 hours of delivery with photo/video evidence. All return requests are subject to review and approval by Aurawon. Minor cosmetic variations that do not affect functionality are not considered manufacturing defects.

4. Damaged Product Policy

If your order arrives with a manufacturing defect, please contact us within 48 hours of delivery at aurawon.watches@gmail.com.

Required Information:

• Photos of product
• Photos of packaging
• Order number

Not Covered: Accidental damage, impact damage, water damage, damage caused after delivery, misuse or improper handling.

5. Lost Package Policy

If a package is confirmed lost in transit by the carrier:

• Aurawon will thoroughly investigate the shipment with the carrier.
• A replacement shipment may be arranged when appropriate.

Customers must allow sufficient carrier investigation time before replacement requests are processed.